Oxford Active is a childcare and activity provider offering after school clubs, holiday activity camps and school cover in and around Oxfordshire. Like many businesses, Oxford Active was originally set up from home and has since grown organically to employ over twenty people at their offices in Woodstock.
The Solution
GHM recommended a cloud hosted solution from TelcoSwitch for the business. Understanding the need for them to deliver a professional service to their clients as well as considering staff who are positioned in various camps and clubs in the school holidays. Remote staff can also download an app on their smartphone. While office staff (if preferred) can use IP desk phones. The Woodstock office was set-up with Cat 5/6 cabling structure already, which meant the solution was delivered quickly.
The Product
The platform is the perfect fit because it offers leading cloud hosted telephony for organisations of all sizes and types, with a full enterprise disaster recovery and business continuity-based reliability. Once installed our engineers ensured all necessary staff were trained and set up reporting options for team leaders.
The Benefits
These are the main benefits Oxford Active are receiving from GHM: –
- Quick and easy to set up call groups, ensuring the business continues to deliver excellent customer service.
- Mobile phone applications – as mentioned staff working remotely are easily contacted by customers and office-based staff.
- Unified Communications which includes instant messaging (IM) and video calls between staff
- FREE UK call package, including mobile 07 calls of up to 2000 minutes per month
- Professional auto attendant and music on hold feature set up.
- Continued support from GHM Support Desk, if they need assistance on setting up voicemail, diverting calls or assistance using the app on their mobiles.
Customer Feedback
“GHM have come up with the perfect solution for us. It was so simple and affordable to install, and the results have been fantastic. We are now able to offer both our customers and employees a reliable, professional and easy to use system that delivers at every level of our business.”