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Case study: Old Bailey Solicitors

Old Bailey Solicitors is a leading regulatory law and criminal defence firm, with three UK offices in London, Sussex and Surrey. They needed a new telephony approach for their communications, as previously they had relied on receptionists, so wanted to utilise DDI’s more and have one number to represent the three locations. The industry-leading functionality of our cloud-hosted system is a perfect fit.

The Solution

Before the install, all offices had three separate system and an 0330 main number. This led to much confusion. The system was configured with an auto attendant to direct calls efficiently to each office, but importantly setting up an efficient solution for routing calls during evenings and weekends, to ensure police station calls are not missed. The system also has a voicemail, should staff be busy on other calls.

The Product

The platform is the perfect fit for organisations spread over numerous sites, with a full enterprise disaster recovery and business continuity-based reliability. Staff also have access to the GHM Support Desk, should they need assistance.

The Benefits

These are the main benefits Old Bailey Solicitors are receiving from GHM: –

  • Quick and easy to set up call groups, ensuring the business continues to deliver excellent customer service.
  • Mobile phone applications –so that staff working remotely are easily contacted by customers and office-based staff.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per month
  • Professional auto attendant and voice mail is set-up for every user.
  • Continued support from GHM Support Desk, if they need assistance on setting up apps, reporting functions and call recording etc.


Customer Feedback

“With three office locations, a highly mobile workforce and some particularly demanding clients, we need a fully functioning phone service which will allow us to make and take calls on the move and pick up messages without delay.  Being on call for emergency work 24 hours a day also means that we need our system to be able to schedule calls through to the correct recipient, depending who is on call at any given time.  The system GHM moved us onto allows us to make changes to the incoming call schedules online.  This flexibility has led to a significant drop in the number of client calls lost and the system has allowed our team to continue working and making calls whether they are in the office, working from home or at court. 

“GHM’s on-boarding process was efficient and relatively seamless.  We have been able to maintain contact with their support team via the online portal which means any queries are swiftly resolved.  As such we have been very impressed and would happily recommend GHM to other businesses looking for a flexible but trustworthy system.”

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